Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by GEN Z 1 SMC PVT. LTD. ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and GEN Z 1 SMC PVT. LTD. regarding your use of our payment aggregation, e-wallet, and card services.

2. Services Description

GEN Z 1 SMC PVT. LTD. provides the following services:

• Payment Aggregation: Multi-payment gateway integration and transaction processing
• E-Wallet Services: Digital wallet solutions for money transfers and payments
• Card Services: Virtual and physical card issuance and management
• Merchant Integration: Payment processing solutions for businesses
• Security & Compliance: PCI DSS compliant security measures

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not be located in jurisdictions where our services are prohibited

4. Registration & Account

To access our services, you must create an account and provide:

• Valid identification documents
• Proof of address
• Business registration (for business accounts)
• Bank account information
• Contact details and verification

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Fees & Charges

Our fee structure includes:

• Transaction Fees: Percentage-based fees on processed transactions
• Monthly Fees: Account maintenance and service charges
• Setup Fees: Initial integration and setup costs
• Chargeback Fees: Fees for disputed transactions
• Currency Conversion: Fees for international transactions

All fees are subject to change with 30 days prior notice. Current fee schedules are available upon request and on our website.

6. Security & Compliance

We maintain the highest security standards:

• PCI DSS Compliance: Level 1 PCI DSS certification
• Encryption: 256-bit SSL encryption for all data transmission
• Fraud Detection: Advanced AI-powered fraud prevention systems
• Regular Audits: Third-party security assessments
• Data Protection: Compliance with data protection regulations

We are licensed and regulated by the State Bank of Pakistan and comply with all applicable financial regulations.

7. Privacy Policy

Your privacy is important to us. We collect, use, and protect your information as follows:

• Information Collection: Personal, financial, and transaction data
• Data Usage: Service provision, compliance, and security
• Data Sharing: Only with your consent or as required by law
• Data Retention: As required by regulations and business needs
• Your Rights: Access, correction, and deletion of your data

For detailed information, please refer to our comprehensive Privacy Policy.

8. Liability & Disclaimers

Limitation of Liability: Our liability is limited to the amount of fees paid by you in the 12 months preceding the claim.

Service Availability: We strive for 99.9% uptime but do not guarantee uninterrupted service availability.

Third-Party Services: We are not responsible for third-party services or external payment networks.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

9. Termination

Either party may terminate this agreement with 30 days written notice. Upon termination:

• All pending transactions will be processed
• Account access will be suspended
• Remaining balances will be settled
• Data will be retained as required by regulations

We reserve the right to terminate accounts immediately for violations of these Terms or fraudulent activities.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be resolved through arbitration in Karachi, Pakistan, in accordance with the Arbitration Act.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us: