Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by GEN Z 1 SMC PVT. LTD. ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and GEN Z 1 SMC PVT. LTD. regarding your use of our payment aggregation, e-wallet, and card services.

2. Services Description

GEN Z 1 SMC PVT. LTD. provides the following services:

• Payment Aggregation: Multi-payment gateway integration and transaction processing
• E-Wallet Services: Digital wallet solutions for money transfers and payments
• Card Services: Virtual and physical card issuance and management
• Merchant Integration: Payment processing solutions for businesses
• Security & Compliance: PCI DSS compliant security measures

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not be located in jurisdictions where our services are prohibited

4. Registration & Account

To access our services, you must create an account and provide:

• Valid identification documents
• Proof of address
• Business registration (for business accounts)
• Bank account information
• Contact details and verification

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Refunds & Chargebacks

a) In the event of the return of goods or cancellation of services Merchant will electronically refund Accountholder/Cardholder for the net amount of the relevant E-Transaction after deducting the applicable cancellation charges.

b) Merchant shall retain any relevant correspondence relating to an E-Transaction including a Sales Record, for a minimum period of five (5) years from the date of Authorization.

c) Acquirer/Platform Provider reserves the right to withhold payment to Merchant in connection with an E-Transaction or may recover an amount paid into Merchant’s Account, in any of the following circumstances:

• Authorization for an E-Transaction is not obtained in accordance with terms set out in the Agreement
• E-Transaction data is issued or presented in breach of the Agreement (which may include any operating instruction or procedure guide supplied to Merchant from time to time);
• Merchant fails to produce to the Acquirer/Platform Provider within seven (07) Banking Days of request, any E-Transaction information required including, for example, the evidence of the delivery confirmation of goods and services
• Merchant Account is credited more than once for the same E-Transaction
• Merchant has processed multiple transactions for the same accountholder/cardholder or has split a single particular sale for the purpose of authorization
• E-Transaction and investigations are under process if there is any fraudulent activity performed
• Payment instruction may be withheld by the Acquirer/Platform Provider or any International or Local Regulatory Body or Investigation Agency or Court of Law

d) In case of dispute, charge back, retrieval and/or fraudulent activity including any act of theft or card skimming, Acquirer/Platform Provider reserves the right to refund the Accountholder/Cardholder using the merchant’s funds available with the Acquirer/Platform Provider irrespective of the order and/or transaction against which the funds were received by the Acquirer/Platform Provider and in case of non-availability of funds, the Acquirer/Platform Provider reserves the right to recover the funds from the merchant either in good faith or by legal means.

e) Once the chargeback has been incurred by ajarPay the same will be intimated to the merchant and the merchant will be liable to pay a financial service charge equivalent to the % MDR + tax per chargeback of the original transaction. This amount will be adjusted against the merchant’s settlement (payment) or can be paid directly to ajarPay via cheque or Bank Transfer.

f) We will not be liable to refund any amount including Subscription/ Setup/ Integration and Security Deposit incase chargebacks are incurred to the merchant.

6. Security & Compliance

We maintain the highest security standards:

• PCI DSS Compliance: Level 1 PCI DSS certification
• Encryption: 256-bit SSL encryption for all data transmission
• Fraud Detection: Advanced AI-powered fraud prevention systems
• Regular Audits: Third-party security assessments
• Data Protection: Compliance with data protection regulations

We are licensed and regulated by the State Bank of Pakistan and comply with all applicable financial regulations.

7. Privacy Policy

Your privacy is important to us. We collect, use, and protect your information as follows:

• Information Collection: Personal, financial, and transaction data
• Data Usage: Service provision, compliance, and security
• Data Sharing: Only with your consent or as required by law
• Data Retention: As required by regulations and business needs
• Your Rights: Access, correction, and deletion of your data

For detailed information, please refer to our comprehensive Privacy Policy.

8. Liability & Disclaimers

Limitation of Liability: Our liability is limited to the amount of fees paid by you in the 12 months preceding the claim.

Service Availability: We strive for 99.9% uptime but do not guarantee uninterrupted service availability.

Third-Party Services: We are not responsible for third-party services or external payment networks.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

9. Termination

Either party may terminate this agreement with 30 days written notice. Upon termination:

• All pending transactions will be processed
• Account access will be suspended
• Remaining balances will be settled
• Data will be retained as required by regulations

We reserve the right to terminate accounts immediately for violations of these Terms or fraudulent activities.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be resolved through arbitration in Karachi, Pakistan, in accordance with the Arbitration Act.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us: